JULIE
Call Center agents are available 24 hours a day, 7
days a week, 365 days a year to process locate requests by calling our toll-free number
at 800-892-0123. There are certain peak periods when call volumes are
typically the highest. Monday is usually the busiest day of the week,
especially from 8 a.m. to 11 a.m.
Excavators are realizing significant time savings when calling JULIE due to our interactive phone system. Callers are prompted to press "1" if they have a new locate request, after which they are asked to enter their 10 digit telephone number (area code + prefix + last four numbers). This number is then used to retrieve contractor information collected from previous calls. This information is available to the JULIE operator prior to greeting the caller.
Similarly, excavators who are calling with a request on a previously submitted locate request can experience similar time savings. These callers are prompted to select "2" followed by instructions to enter their 8-digit DIG number.
Frequent users of the One-Call System are encouraged to consider using E-request or Newtin Remote Ticket Entry (RTE).