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JULIE, Inc., the Illinois One-Call System, provides digging-related messages to its member utility companies giving them advanced notice of upcoming excavation projects in their area. 


Facility owners, not JULIE, Inc., should be contacted for the following reasons: 

bulletTo report any type of service outage or interruptions due to weather conditions. 
bulletTo resolve any type of utility billing problem or claim issues.  (JULIE operators also do not have utility contact phone numbers to rectify any of these type of issues.)
bulletTo request any type of facility removal or relocation (including meter removals prior to demolition of a building). 
bulletTo request initiation of any type of utility service.