JULIE operators are available 24 hours a day, 7 days a week, 365 days a year, to process locate requests at 1-800-892-0123.  There are certain peak periods when call volumes are typically the highest. Monday is usually the busiest day of the week, especially from 8:00 a.m. to 11:00 a.m.

Excavators are realizing significant time savings when calling JULIE as a result of the interactive phone system.  Callers are prompted to press "1" if they have a new locate request, after which they are asked to enter their 10 digit telephone number (area code + + prefix + last four numbers).  This number is then used to retrieve contractor information collected from previous calls and have that information available to the JULIE operator prior to greeting the caller.  Similarly, excavators who are calling with a request on a previously called in locate can experience similar time savings.  These callers are now prompted to select the number "2" followed by instructions to enter their 8-digit DIG number.  

Frequent users of the One-Call System are encouraged to consider using Web Remote Ticket Entry or the Fax-A-Locate Program. 

The toll-free number is valid throughout the continental U.S. To reach JULIE from an area not serviced by the number, please call 815-741-5022. A toll-free referral number, 888/258-0808, is also available for one-call centers outside the state of Illinois.