Homeowners

Homeowners

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WHAT HAPPENS AFTER I CALL?

Congratulations for putting safety first and contacting JULIE before digging. Remember, the call and JULIE's service is free. Below are a few tips to let you know what happens next.

Make sure your property is accessible, because within two working days of your call to JULIE, a representative from each member utility company will either mark the location of their underground lines with paint and/or flags or contact you to let you know that their lines are not in conflict with the area in which you are planning to dig.

The utilities are only required to mark the lines that they own, not privately installed utilities such as connections to a garage or workshop.

Note: Utility locators should always have clearly visible identification and rarely need to enter your home to complete a locate request. JULIE personnel do not visit dig sites and do not locate underground lines.

When Can I Start My Project?
You cannot begin your excavation before the start time on your locate request, even if all utilities have been marked. The start time is typically two working days after your phone call. Working days are defined as starting at 8 a.m. and ending at 4 p.m. and do not include Saturdays, Sundays or holidays.

Your excavation project must begin within 14 days of your initial call to JULIE.

Respect the Marks
Excavation should be carefully performed only after confirming that all utilities have marked the location of their underground lines. If any of the member utilities listed on your locate request ticket have not responded or, if it is clear that an underground line has not been marked, call JULIE at 811 or 800-892-0123 (call center agents are available 24/7).

Locating an underground utility line is not an exact science. The marks indicate the approximate location of a buried line. Dig outside the mark’s tolerance zone, which varies according to the buried utility but is at least 1.5 feet on either side of the mark. If you must excavate within the tolerance zone, dig next to the marks, not on top of them. Hand dig with extreme caution if you must excavate within the tolerance zone.

APWA Uniform Color Code

JULIE members will mark the location of their buried line using the following color codes: