The 28-day provision is based on calendar
days (not business days).
Locate
requests will be valid for 28-calendar days. The JULIE operator will
not automatically read the expiration date to the caller on the original
request, but will give you this information upon request. On any
subsequent "Extention" of your locate request, the operator will
automatically provide the expiration date to the caller.
For example,
a locate request called in on the first
day of the month needs to be extended on or before 11:59 p.m. on the 28th
day of the same month to meet the extension provisions of the state law.
Call center operators are available at 1-800-892-0123 to process locate
requests 24 hours a day, 7 days a week.
An excavator can extend their locate request
ticket between Day 20 and Day 28.
Extended tickets will receive a new
28-day ticket life beginning on the extension date. For example, a
ticket extended on the 20th day will be valid for 28 more
calendar days from the date it was extended. JULIE representatives recognize
that this new 28-day period will overlap with the previous 28-day period. An
extend operation will result in a revised ticket indicating that “the job is
ongoing" being sent to all members with facilities in or near the job site.
No changes
affecting the jobsite address, extent of work or work type will be allowed
on the “extend” locate request ticket--a ‘New’ ticket will be assigned to
the excavator if any of these changes are required.
Extend
locate request tickets will be considered a request for locates and require
a 2-working day/48 hour advance notice prior to being valid.
Extend tickets require 48 hours/two
working days notice (excluding Saturdays, Sundays and Holidays). To help
avoid delays and/or interruptions on the job, extensions need to be
requested in a timely manner that allows for the two working days.
Extensions requested within the last two working days of a dig number’s
28-day ticket life might require the excavation project to stop until the
extension request becomes valid.
Only New/Normal
priority locate request tickets and Joint Meets can be extended.
Emergency,
Damage, Design and Short Notice locate request tickets cannot be extended.
An
excavator’s request for locates will maintain the same locate request number
on all subsequent requests for locates for a period up to 5 months from the
initial call. Projects that require a longer period to complete will be
issued a new dig number during the next call.
Excavation must begin
within 14 calendar days of initial locate request.
A new member lookup will be done
during each extend operation just in case a new facility owner is now in or
near the jobsite. The list of members to be notified will be read to the
excavator on all extend operations. JULIE hopes to be able to identify
members who are new to the list in order to best inform the excavator.
A Refresh request is
NOT the same as an Extend request.
If outside factors (i.e. weather,
construction activity or vandalism) at the dig site have caused the markings
to become undistinguishable, a request for remarks is required. This
request does not mean that the ticket has been extended. The
excavator must specifically request an extension if the project is scheduled
to go beyond the 28-day ticket life.