An emergency locate request call is processed immediately.  A two-hour wait time exists after an emergency locate notification request is made through JULIE.  If the conditions at the site dictate an earlier start than the two hour wait time, it is the responsibility of the excavator to demonstrate that site conditions warranted this earlier start time.  

Definition of an Emergency Locate Request
A locate request for any condition constituting an imminent danger to life, health, or property or a utility service outage, and which requires immediate repair or action.  Specific examples include, but are not limited to, the following: 

A.  An unforeseen excavation necessary in order to prevent a condition that poses a clear and immediate danger to life or health. 
B.  An excavation required to repair a utility service outage. 
C.  An immediate excavation required in order to prevent significant property or environmental danger. 
D.  The repair of an existing unstable condition that may result in any of the conditions above (i.e. a leak in any service or main or a fault in a primary or secondary wire or cable). 

When calling in an emergency locate request, inform the JULIE operator that an emergency exists and be prepared to explain.  The answering attendant will prepare a location request for immediate transmission and note your planned start time.  It is essential to leave a phone number that will be answered by someone who can further explain the situation or accept an "all clear" notification. 

If a member does not respond within a reasonable manner, call the member company directly and/or JULIE again.  JULIE will send another request to that specific member.

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