Addressing the COVID-19 Health Crisis
As we work together to face the difficult challenge of responding to the coronavirus (COVID-19), JULIE, Inc. (JULIE) remains open 24 hours a day, 7 days a week to perform the important public safety work of processing locate requests and communicating these requests to the appropriate member companies and/or their locating companies. JULIE personnel do not mark or locate any underground lines.
While the worldwide situation regarding COVID-19 is changing every day, the health and safety of our staff, our industry partners and the citizens of Illinois has been and always will be our number one priority. We have long standing provisions in place for this type of situation. Read our current Press Release and IVR Special Front End Message here.
Ways to Reach Us
Our call center is currently staffed with agents to process locate requests at either 8-1-1 or 800-892-0123, but longer-than-usual hold times may occur, especially during peak times. Among our dedicated staff, and as an integral part of our long standing provisions, we have 28 work-at-home call center agents.
We strongly encourage you to submit your requests online at no cost using the links below:
- E-Request (no training required)
- Remote Ticket Entry or RTE (training required)
- Remark-Extend-View or REV (no training required)
We have added Remote Ticket Entry (RTE) training sessions. After these one-hour webinar sessions, attendees can start using RTE immediately. Register for an upcoming no cost RTE webinar or contact our RTE Support Group at 815-741-5011.
If you are not familiar with Remark-Extend-View (REV), this free, mobile-friendly, reference tool provides the dig-start date/time and the dig by date as well as the expiration date, address information, extent, member utilities who were notified and all of the other information on the ticket. REV is also a convenient tool in the field to extend tickets as they approach their 28-day ticket life for ongoing projects as well as to request utility markings be refreshed should they become indistinguishable. By simply entering the locate request/dig number and the telephone number entered at the time of the request, this program can be viewed on any platform and anywhere web access is available.
External Activities and Meetings
Out of an abundance of caution and in keeping with the recommendations from Governor Pritzker and state officials, all external activities, including meetings and presentations, are postponed. Our Damage Prevention Managers are available for virtual meetings/presentations and to assist you with any questions or issues.
We apologize for any inconvenience. We will continue to closely track the evolving situation on COVID-19 during this unprecedented time. Please follow our Facebook and Twitter pages (@JULIE1Call) and visit our website for updates.
Thank you for your continued support and for working with us to minimize the potential spread of this virus.