JULIE’s Online Request form is simple way to submit a locate request for a single address, non emergency.
Online Request
Online Request is JULIE’s web-based form for simple, single address, non-emergency utility locate requests. Do not enter complicated excavation projects, Emergency Requests, Joint Meets or Planning/Design Requests—these types of submissions will not be processed.
To be processed, an Online Request must include a valid email address where a confirmation notice that includes the JULIE Dig Number or reference number, the completed request and the list of JULIE member companies that will be notified will be sent.
Submitted Online Requests will be processed by JULIE as quickly as possible, before the start of the next day provided the information is accurate and complete.
The date and time users can legally begin to excavate will be minimally 2 days, not including the day you contact JULIE, but no later than 10 days . The legal dig start date and time will be included in your confirmation email. You may not begin your excavation before all underground utility facility owners or operators have responded to the request and have either provided you with an all-clear indication or marked their facilities within the proposed excavation area. The response by the underground utility facility owners or operators may be by marking at the excavation site, contacting the excavator by email, fax, phone, face-to-face, or by posting to the positive response system. After January 1, 2026, all responses are required to be made to the positive response system.
The area to be located must be accessible to member utility locators (i.e. no locked gates or dangerous animals) between the time that confirmation emails are received and the dig start date and time on the ticket. It is the responsibility of each member utility owner to mark the location of their underground utility facility at the dig site. JULIE neither owns nor marks any underground lines.
Always confirm that all JULIE members notified have responded to your request. If any JULIE member(s) failed to respond by the dig start date and time shown on the request, or the agreed to additional advance notice, call either 811 or (800) 892-0123 and be prepared with your ticket number and which JULIE member(s) failed to respond. JULIE will notify those members, and they should respond within two (2) hours.
Remote Ticket Entry (RTE)
Remote Ticket Entry (RTE) is a self-service program that JULIE offers to professional excavators working in Illinois who want to enter and submit their own locate requests and need a more robust and detailed tool than the basic Online Request option. A free online training is required before using RTE.
Re-mark—Extend—View (REV)
Re-mark—Extend—View (REV) is an online program that may be used to perform three primary functions provided that the information appearing on the locate request does not need to be modified:
Re-mark
Extend the expiration date
View the ticket
The JULIE Dig Number and the telephone number provided when the original ticket was processed must be provided to access these functions. A first and last name must also be provided and will be included on the subsequent Re-mark Request or Extend ticket.
Call 811
811 is the nationwide 3-digit number to have your underground utility facilities marked.
In Illinois, outside of the City of Chicago, you also can call (800) 892-0123. Within the city limits of Chicago, call (312) 744-7000.
Call at least 2 days, not including the day you contact JULIE, before you plan to dig and an agent will assist you with your locate request.
JULIE agents are available 24 hours/day, 7 days/week, 365 days/year.
This is a free call and service.
Ticket Lookup
When you know your Dig Number but do not have a copy of the ticket readily available, Ticket Lookup provides a quick view of basic information such as county, place, address or location, cross street, extent, dig start date and time, expiration date, and the JULIE member companies notified as well as a map view of the dig site notification area.
