It is important that you retain this number as proof of your contact with JULIE. You will need to refer to your dig number if it becomes necessary for you to contact JULIE for a second request, refresh or remark at your excavation site. JULIE agents are available 24/7 to assist with any questions.
It is now possible to view and print a summary of your Locate Request that includes information about the jobsite address, nearest cross-street, dig start date and time and ticket expiration date. The summary also includes a list of the member utility companies that were notified. A map of the dig site can also viewed as shown below.
Click here to view and print a summary of your Locate Request.
You may not begin your excavation before the dig start date and time, even if all the underground utility lines have been located and marked. State law requires your digging project to begin within 10 days of the issuance of your JULIE Dig Number.
Julie locate requests are valid for 25 days NOT including the day of the call. Dig by date expires at midnight of the 10th day after the day of the notice. Extensions are allowed from the 20th with the expiration on the 25th day.
Excavation should be carefully performed only after confirming that all member utilities have marked the location of their underground lines or notified you that they have no buried lines in the area. Click here to view color codes. If any of the member utilities listed on your locate request ticket have not responded or, if it is clear that an underground utility line has not been marked, contact JULIE at 811 or 800-892-0123. Agents are available 24/7/365.
If at any time during excavation markings are no longer visible, you are required to have the markings refreshed by using our free, online tool Remark-Extend-View (REV) or contacting JULIE at 811 or 800-892-0123.
Locating an underground utility line is not an exact science. The marks indicate the approximate location of a buried line. If possible, dig outside the tolerance zone, a pre-defined horizontal distance extending from the outer edge of a line or pipe that runs underground. The exact distance is 18″ on either side of the line or pipe (utility) plus the diameter of the line or pipe itself. If you must excavate within the tolerance zone, dig next to the marks, not on top of them. Hand dig, pot hole or vacuum excavate with extreme caution. If damage does occur, click here for the steps to take.
Member utility companies do not mark non-utility owned or privately installed lines. Examples of private lines can include, but are not limited to, water and sewer lines from the street to the house, electric and telephone lines from the house to a garage or shed, gas grills and pool heaters, underground sprinkler systems, and invisible fences for pets.
You may extend your locate request ticket between day 20 and day 25 online using Remark-Extend-View (REV) or by calling 811 or 800-892-0123. Extended tickets will receive a new 25-day ticket life that starts on the date the extension request was made.
If weather, construction activity or vandalism erode the markings, a request for remarks is necessary.
A remark request does not extend the ticket life. The excavator must specifically request an extension if the project is scheduled to go beyond the 25 days ticket life.
The first line of your JULIE ticket provides a quick way to identify key elements of that locate request. For email deliveries, this first line is placed in the subject line.
In addition to member code, dig number, sequence number and ticket delivery date/time, the first line may indicate ticket type (RXMT, 2NDR, UPDT, CNCL), ticket category (DSGN, DAMG), lookup method (GRID, PLACE) and ticket priority (EMER, RUSH, SHORT, NORM).
JULIE members occasionally ask how the key words reflecting ticket priority relate to emergency locate request provisions in the law. State law requires excavators to provide at least 3 days advance notice, excluding weekends and holidays, for excavation. These non-emergency requests account for about 93% of all locate requests and are indicated by the key word “NORM” on your ticket.
For excavations requiring immediate response, excavators are required to wait 2 hours from the time of the request for utility company representatives to mark their underground lines unless site conditions dictate an earlier start. Not all emergency requests require an immediate response and in these cases, excavators can indicate the date and time that they plan to begin digging. Key words in the banner line are used to help members quickly differentiate the type of emergency request:
EMER
Indicates an excavation that requires a response within two hours.
RUSH
Indicates an emergency in nature excavation with less than four traditional working hours prior to the start of the excavation. Traditional hours are calculated as the number of non-holiday weekday hours between 8AM and 4PM
SHORT
Indicates an emergency in nature excavation with more than four traditional working hours, but less than 3 days advance notice.