JULIE's Positive Response System

JULIE’s Positive Response is a system that member utility companies will use to communicate the status of a locate request notification to the excavator through a series of codes. The state law requires that all member utility companies respond to every locate request notification they receive.

Starting on January 1, 2026, all responses must be submitted through JULIE’s Positive Response system. JULIE’s Positive Response system will be available later this year.

How Does it Work?

JULIE’s Positive Response system allows member utility companies to enter on the JULIE system how they responded to each locate request notification they receive. JULIE’s system then publishes these responses for the locate request notification. This information is now available online for professional excavators and homeowners.

To Check Positive Response

• Professional excavators and homeowners must check the response status from the member utility companies that were notified on their notification request prior to digging.

• Have your ticket number available to access the system.

• Click here to Check Locate Request Status

• Click here for a reference guide for Positive Response codes

To Post a Positive Response

Each member utility company communicates to the excavator the status of the locate request notification closing the communication loop. Member utility companies have two options to post electronic positive response codes:

• Automated responses through third party software and/or a ticket management system. Complete this form to receive an API and additional information from JULIE’s Member Services Department

• Manually enter responses by logging into the system here. Need a username and password to post to the Positive Response system? Use this form to request credentials.

• Click here for explanation of codes and their uses

Sample Email for
All Companies Responded

Request Additional
Information

Positive
Response Codes

Postive Response Training

No-cost training webinars about JULIE’s Positive Response
system for members and excavators.

COMING SOON

Positive Response Webinar 1

Download the training guide for members

Download sample JULIE’s Positive Response system
email notifications for Members

Download sample JULIE’s Positive Response system
email notifications for Excavators

FAQs

Frequently Asked Questions

When will JULIE's Positive Response System be available?

JULIE’s Positive Response system will be available later this year. You may use the forms on this page to request login access for your locating team and/or API post responses using third party software. Members will be notified via email when the system is live.

Are all members required to use JULIE's Positive Response system?

Yes. Starting on January 1, 2026, all responses must be submitted through JULIE’s Positive Response system. Need assistance? Email info@illinois1call.com.