What To Expect After You Submit A Request

1: Look For Your Confirmation Email

If you provided an email address, you should receive a message confirming all the details of your planned dig soon. This information has been sent to member utility companies, who have two business days—not including weekends and holidays—to mark where their underground utility lines are located.

Member utility companies do not locate or mark private lines. If you have privately installed lines on your property, it’s your responsibility to have them located and marked.

• Click here for examples of private lines
• Check the bottom of your email for member utility companies who were notified about your request

2: Wait For Your Start Date

You will be given a dig start date and time from JULIE. Member utility companies have until that time to respond to your locate request. You will also receive a Dig Number that identifies specific information about your locate request. State law requires you begin your digging project within 14 days of the issuance of that Dig Number, shown as “Dig By” on your request.

• DO NOT start excavation prior to your dig start date and time, even if underground utility lines have been marked
• If your site is not located within the required time, contact JULIE again at 811 or 800-892-0123 for a second request
• Understand your Dig Number
• View and print a summary of your Locate Request

3: Dig Safely

Excavation should be carefully performed only after verifying that all member utility companies have marked the location of their underground lines or notified you that they have no buried lines in the area. If any of the member utilities listed on the bottom of your locate request confirmation have not responded (please check you spam folder if you provided an email address) or if it is clear that an underground utility line has not been marked, contact JULIE at 811 or 800-892-0123. Agents are available 24/7/365.

• Click here to see what marking colors represent
• Learn about the safe digging tolerance zone

4: Can’t See The Markings?

If at any time during excavation markings are no longer visible—due to weather, construction activity or other circumstances—you must have them refreshed. It’s easy and free to do using JULIE’s online tool Remark-Extend-View (REV).

• Request a refresh here or contact JULIE at 811 or 800-892-0123
• Be sure to have your Dig Number handy

5: Need An Extension?

JULIE locate requests are valid for 28 calendar days including the day they were submitted, shown on your request as “Expires.” If your project will not be completed within this timeframe, you can request an extension…either online with REV or by calling 811 or 800-892-0123. Like your initial locate request, member utility companies will have two business days to re-mark their underground lines. Extended tickets will receive a new 28-day ticket life that starts on the date the extension request was made.

• Request a refresh here or contact JULIE at 811 or 800-892-0123
• Learn more about extending your ticket life