Understanding Your Ticket

The first line of your JULIE ticket provides a quick way to identify key elements of that locate request. For email deliveries, this first line is placed in the subject line.

In addition to member code, dig number, sequence number and ticket delivery date/time, the first line may indicate ticket type (RXMT, 2NDR, UPDT, CNCL), ticket category (DSGN, DAMG), lookup method (GRID, PLACE) and ticket priority (EMER, RUSH, SHORT, NORM).

Emergency Ticket Request

JULIE members occasionally ask how the key words reflecting ticket priority relate to emergency locate request provisions in the law.

State law requires excavators to provide at least two working days advance notice, excluding weekends and holidays, for excavation. These non-emergency requests account for about 93% of all locate requests and are indicated by the key word “NORM” on your ticket.

For excavations requiring immediate response, excavators are required to wait 2 hours from the time of the request for utility company representatives to mark their underground lines unless site conditions dictate an earlier start. Not all emergency requests require an immediate response and in these cases, excavators can indicate the date and time that they plan to begin digging. Key words in the banner line are used to help members quickly differentiate the type of emergency request:

EMER
Indicates an excavation that requires a response within two hours.
RUSH
Indicates an emergency in nature excavation with less than four traditional working hours prior to the start of the excavation. Traditional hours are calculated as the number of non-holiday weekday hours between 8AM and 4PM
SHORT
Indicates an emergency in nature excavation with more than four traditional working hours, but less than 2 working days advance notice.

Need Assistance?
JULIE’s Damage Prevention Managers are available to review the emergency priority designations in detail, conduct member coordinator visits to review your database information, answer questions about the JULIE process and attend safety meetings or events throughout the state.

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