Understanding Your Ticket
The first line of your JULIE ticket provides a quick way to identify key elements of that locate request. For email deliveries, this first line is placed in the subject line.
In addition to member code, dig number, sequence number and ticket delivery date/time, the first line may indicate ticket type (RXMT, 2NDR, UPDT, CNCL), ticket category (DSGN, DAMG), lookup method (GRID, PLACE) and ticket priority (EMER, RUSH, SHORT, NORM).
Emergency Ticket Request
JULIE members occasionally ask how the key words reflecting ticket priority relate to emergency locate request provisions in the law.
State law requires excavators to provide at least two working days advance notice, excluding weekends and holidays, for excavation. These non-emergency requests account for about 93% of all locate requests and are indicated by the key word “NORM” on your ticket.
For excavations requiring immediate response, excavators are required to wait 2 hours from the time of the request for utility company representatives to mark their underground lines unless site conditions dictate an earlier start. Not all emergency requests require an immediate response and in these cases, excavators can indicate the date and time that they plan to begin digging. Key words in the banner line are used to help members quickly differentiate the type of emergency request:
Need Assistance?
JULIE’s Damage Prevention Managers are available to review the emergency priority designations in detail, conduct member coordinator visits to review your database information, answer questions about the JULIE process and attend safety meetings or events throughout the state.