Submit a Request
Remote Ticket Entry (RTE) is a free, self-service program that JULIE offers to excavators working in Illinois who want to enter and submit their own locate requests. RTE is a web-based application that can be used with any Internet browser. A 60 minute online training is required at no cost.
Benefits of Using Remote Ticket Entry (RTE)
- RTE provides an alternative to calling JULIE, waiting for an operator and having to verbalize your request.
- RTE is fast, convenient and easy to use. Locate requests can be entered and submitted any time by users from their work, home or mobile office without delay.
- Users enter their own information into the locate request entry form and have access to the same maps and drop-down entry tools as JULIE call center agents while processing requests.
- There is no charge to use RTE and the convenient online training is also free.
- RTE users are provided a Dig Number immediately after the locate request is submitted along with a list of member utility companies that will be notified.
- RTE users can submit NEW requests and EXTEND requests for ongoing projects.
- RTE users can print a copy of their locate request for their records or to send to the job site.
- RTE users can access locate requests previously submitted or called in by themselves or by other callers from their company.
RTE Support Team – Phone: 815-741-5011 – Email: firstname.lastname@example.org
Understanding Your Ticket
The first line of your JULIE ticket provides a quick way to identify key elements of that locate request. For email deliveries, this first line is placed in the subject line.
In addition to member code, dig number, sequence number and ticket delivery date/time, the first line may indicate ticket type (RXMT, 2NDR, UPDT, CNCL), ticket category (DSGN, DAMG), lookup method (GRID, PLACE) and ticket priority (EMER, RUSH, SHORT, NORM).
JULIE members occasionally ask how the key words reflecting ticket priority relate to emergency locate request provisions in the law.
State law requires excavators to provide at least two working days advance notice, excluding weekends and holidays, for excavation. These non-emergency requests account for about 93% of all locate requests and are indicated by the key word “NORM” on your ticket.
For excavations requiring immediate response, excavators are required to wait 2 hours from the time of the request for utility company representatives to mark their underground lines unless site conditions dictate an earlier start. Not all emergency requests require an immediate response and in these cases, excavators can indicate the date and time that they plan to begin digging. Key words in the banner line are used to help members quickly differentiate the type of emergency request:
|EMER||Indicates an excavation that requires a response within two hours.|
|RUSH||Indicates an emergency in nature excavation with less than four traditional working hours prior to the start of the excavation. Traditional hours are calculated as the number of non-holiday weekday hours between 8AM and 4PM|
|SHORT||Indicates an emergency in nature excavation with more than four traditional working hours, but less than 2 working days advance notice.|
JULIE’s Damage Prevention Managers are available to review the emergency priority designations in detail, conduct member coordinator visits to review your database information, answer questions about the JULIE process and attend safety meetings or events throughout the state.