Ticket Life and Your Dig Number

Your Dig Number identifies specific information about your locate request.

It is important that you retain this number as proof of your contact with JULIE. You will need to refer to your dig number if it becomes necessary for you to call JULIE for a second request, refresh or remark at your excavation site.

Ticket Summary

Ticket Life

A locate request must be submitted at least 2 days, NOT including the day of the notice, but no more than 10 days prior to the proposed excavation. Notice expiration will be 25 days with extensions allowed between day 20 and 25. Day/days do NOT include weekends, JULIE recognized holidays and the day of the notice.

Excavation MUST begin within 10 calendar days of the initial locate request. However, the 10-day restriction does not apply to any subsequent calls (extend, remark, etc.) on the same dig number.

Requesting An Extension

An excavator can extend their locate request ticket between day 20 and day 25 online using Remark-Extend-View (REV) or by calling 811 or 800-892-0123. Extended tickets will receive a new 25-day ticket life that starts on the date the extension request was made.

Following are important:

• Only new/normal locate request tickets can be extended. Emergency, damage, design stage, short-notice and joint meet locate requests cannot be extended.
• No changes can be made to the jobsite address, extent of work or work type on an extended locate request ticket. A new locate request must be issued if any of these changes are required. Remarks can be added to an extended locate request to specify a certain area be re-marked instead of the entire extent shown on the initial locate request.
• Extended locate request tickets are considered a request for utility marks unless the caller specifically states no marks are needed. If marks are requested, they require 3 days advance notice. Extensions requested within the last 3 days of a locate request may delay your excavation project until the facility owners have marked.
• Locate request extensions maintain the same dig number as the initial locate request for a period of up to 5 months from the initial call. Projects that require a longer period to complete will be issued a new dig number at the end of the five-month period.
• JULIE’s servers will do a new member lookup during each extend operation to see if there is a new utility line owner near the jobsite to be notified.

Refresh vs. Extension

If weather, construction activity or vandalism erode the markings, a refresh (a request for remarks) is necessary.

A refresh request does not extend the ticket life. The excavator must specifically request an extension if the project is scheduled to go beyond the 25 days ticket life.