Planning An Excavation Project? Contact JULIE Before You Dig.

State law requires you to contact JULIE at least 2 days (not including the day of the call) before you start any project, no matter how small the project or how deep you plan to dig.

  • This law requires the excavator actually doing the digging notify JULIE with the locate request information.

This can be a personal representative or employee of the company engaging in the excavation activity.
Online or over the phone, there are two convenient ways to contact JULIE and submit a locate request for free.

Click Before Your Dig

Have a single-address excavation? Enter your own, self-service locate Online Request anytime, 24/7/365. All you need is a valid email address. Questions? Click here for tips to streamline the process.

Click Here To Submit An online request
Your Online Request is not valid until you receive an email confirmation from JULIE with a start date and time, which legally is 2 days (not including the day of the call) from the time JULIE processes your locate request.
Click here to learn more about our Remote Ticket Entry system for entering multiple requests.

Call Before You Dig

In Illinois outside of the City of Chicago, call JULIE at 1-800-892-0123 or call 811, the national call before you dig number. Agents are available 24 hours a day, 365 days a year. Digging within City of Chicago limits? Call (312) 744-7000.

Pre-Mark Your Project

Pre-marking is the process of marking the dig area with white paint and/or white flags prior to contacting JULIE. This allows utility locators to complete their work more quickly and makes it easier for excavation crews to identify the dig site. It can also reduce the number of joint meets needed.

  • State law requires excavators pre-mark the dig site prior to contacting JULIE.

What is Pre-Marking? Clearly delineating the area where the excavation will take  so that member utility companies avoid unnecessary work created by locating facilities that are not affected by the excavation process.

There are several ways to pre-mark your proposed excavation site as allowed by the state law:

    • Physical Pre-Marking: The process of marking the proposed excavation area with white paint, flags, chalk, lath or whiskers prior to contacting JULIE. Black paint should be used when snow is present.
    • Clear and Concise Description:  A verbal or written description that is narrow and explicit enough to prevent marking beyond the actual excavation or demolition area giving the distance and directionality of the proposed excavation area.
    • Digital Attachments: Excavators who are registered Remote Ticket Entry (RTE) users can attach files to their tickets during the online ticket entry process indicating where they plan to excavate while still providing a good extent on their notices. Learn more about becoming an RTE user.
    • Electronic White Lining (when available):  Electronic white lining provides a method where excavators may indicate their proposed excavation area visually by electronic data entry (lines or polygons) without the need for a physical site visit.  This software is not currently available on the JULIE system.

For additional information, or if you have any questions, please contact a Damage Prevention Manager in your area.

JULIE Does NOT Cover Private Utilities

Contacting JULIE is the first step when taking on a project that involves digging. Making sure that all utility lines are marked before you dig can help you avoid a costly and/or dangerous mistake. However, the utility service providers in your area that are notified by JULIE will only mark public utilities that they own, operate and/or maintain. It is possible that you have both public and private utilities in your dig site area. Private utilities can include, but are not limited to, those listed below.

STREET LIGHTS
JULIE’s agents do not know who owns street lights at a dig site. They may be owned by any of the following:

  • Electric utility
  • Local municipality
  • Subdivision developer (possibly private, not notified by JULIE)
  • Property owner (possibly private, not notified by JULIE)

If you know that your excavation will occur in an area where street lights are present, you may want to specifically request that these underground lines be marked or that the owner contact you. Ask the JULIE agent to enter this information in the “Remarks” section or enter it yourself if you are a remote user.

ILLINOIS STATE TOLL HIGHWAY AUTHORITY
The Illinois State Toll Highway Authority (ISTHA) operates separately from the JULIE Illinois One-Call System. Excavators working near ISTHA lines are required to contact them at least 2 days (not including the day of the call) prior to the start of their project so that they can mark their underground lines. Click here to complete an ISTHA Location Request Application.

Excavators working near ISTHA underground lines are still required to contact JULIE 2 days (not including the day of the call) in advance of their project so that all other member utilities in the area can be notified, as well.

ILLINOIS DEPARTMENT OF TRANSPORTATION
The Illinois Department of Transportation (IDOT) operates separately from the JULIE Illinois One-Call System. Excavators working near IDOT lines are required to contact them prior to the start of their project to determine if they will mark their underground lines. For IDOT contact information, visit their Web site under “Make Contacts”.

Excavators working near IDOT underground lines are still required to contact JULIE 2 days (not including the day of the call) in advance of their project so that all other member utilities in the area can be notified, as well.

PRIVATE UNDERGROUND LINES
Operators of underground lines only locate the buried lines that they operate and/or maintain. They do not locate private underground, which are lines installed after the meter has been installed. These lines are considered customer-owned.

Examples of private lines include, but are not limited to:

  • Natural gas or propane gas underground piping to a garage or an outbuilding
  • Natural gas or propane gas lines to gas grills and pool heaters
  • Propane gas lines from the tank to building
  • Private water systems
  • Underground sprinkler systems
  • Customer-owned electric lines
  • Invisible fences
  • Data communications lines
  • Septic and well systems

Water companies locate their main lines in easements and rights-of-way and, in most cases, lines to a water meter or curb valve, whichever is closest to the main line. However, they may not locate the water lines from a meter or curb valve to a home or building. Sewer companies locate their main lines but may not locate any portion of a lateral service to a home or building. Check with your local service companies to determine their locate requirements.

Electric companies usually locate their lines to homes and some businesses, but not those running to swimming pool pumps and heaters, irrigation systems or other buildings on the property.

Private lines will be part of almost every job. Take time to survey the work site for signs of private lines:

  • Is there a propane storage tank on the property?
  • Is there a detached garage or outbuilding with lighting?
  • Is there a pool heater or gas grill? Or
  • Did you notice an underground sprinkler system?

Take a few moments to review these issues with the property owner prior to beginning your excavation, but keep in mind that previous property owners may have installed lines that the current owners don’t know about.

Do not dig until the buried lines are identified and marked. JULIE member companies DO NOT locate privately installed lines. These lines can be located by hiring a contract locator.

Some contract locators are listed below:

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