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Yes—every project, every time. Illinois state law requires that anyone planning an outdoor project that requires digging, regardless of the depth or the size of the project, must notify JULIE at least 3 days before putting a shovel in the ground. Even for “small” projects like planting trees and shrubs, and even if you have notified JULIE for a previous project in the same area, you must notify JULIE again. It’s a free service. Learn more about the process and examples of common DIY projects.
Click here to download a Locate Request Form for complete details on what’s needed.
We are always open. Agents are available to receive and process locate requests 24 hours a day, 365 days per year. Or Submit An Online Request anytime.
Based in Joliet, JULIE is a non-for-profit corporation dedicated to keeping Illinois safe and connected. Our organization’s mission is to prevent damages to underground utilities, the environment and property, reduce service interruptions and costly repairs, and save lives. As an important reminder about our role in the process, JULIE does not own, locate and mark any underground utility lines. Learn more about JULIE history.
State law requires an excavator exercise due care at all times to protect underground utility lines. After waiting the required 3 days, if the excavator observes clear evidence that there is an unmarked utility line in the area of the proposed excavation, the excavator should not begin excavating until two (2) hours after an additional call is made to the Statewide One-Call Notice System (JULIE) for the area. Learn more about what happens after the call.
Yes. State law requires excavators to pre-mark the dig site. If the excavation site cannot be clearly and adequately identified through the locate request, the excavator must designate the route or area to be excavated using white paint, flags, stakes or a combination of these methods prior to contacting JULIE. Black may be used when snow is on the ground. Learn more about pre-marking here.
The excavator has an obligation to honor all time and marking requirements and then to dig in a reasonable and prudent manner, taking all reasonable and required precautions to avoid damaging underground lines. Always do a visual observation before digging. The law requires extra precaution, such as hand digging and/or vacuum excavation within 18 inches on either side of a marked underground line. Learn more about the tolerance zone.
If facility markings are becoming or have become indistinguishable due to factors such as weather, fading, construction traffic or vandalism, you can request that facility markings be refreshed by the utility owners. Refresh Marks requests can only be submitted for excavation projects that were started within 10 calendar days of the initial locate requests. Refresh Marks requests may be submitted via our online, self-service option know as REV or by calling 8-1-1 or 800-892-0123.
First, if you have created a potentially dangerous situation (i.e., damaged gas line, etc.), evacuate the area and immediately call 911 and/or the proper emergency responders. State law requires the excavator to call both JULIE and the owner of the damaged utility line. Learn more about damaged lines.
An emergency locate request is processed immediately by the JULIE system. According to state law, excavators must wait at least two hours (or until the date and time requested on the notice, whichever is longer) before digging. If an earlier start time is needed, the excavator must demonstrate that site conditions warrant the earlier start time. If a member(s) does not respond within the required wait time, call the member company directly and/or JULIE again. JULIE will send another request to the member(s) not responding.
While all underground line owners and operators (except for the Illinois Department of Transportation, the Illinois Toll Authority and railroads) are required by state law to be members of JULIE, there may be some owners and operators who are not current members. Non-members can be reported to the Illinois Commerce Commission at 217-558-4010 (see Law & Enforcements).
Operators of underground lines only locate the buried lines that they own, operate and/or maintain. They DO NOT locate private underground lines which are lines installed after the operator or their contractor have installed the basic service. These lines are considered customer-owned or private lines, and it is the owner’s responsibility to cover the cost to protect private underground utilities. Examples of private lines include, but may not be limited to: sewer lines, private lighting, sprinklers, fire mains, secondary electric lines to detached garages, pools, and septic lines. Learn more about Private Lines.
To view the state law and learn about the enforcement process, click here. If you need more information or have any questions about the one-call process, please contact a Damage Prevention Manager.