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3 Simple Steps For Submitting An Emergency Locate Request Through RTE

Whatever the season in Illinois, the potential exists for inclement weather to cause property damage that can impact underground utility lines. When excavation is required in response to a weather incident, you may need to submit an emergency locate request.

At JULIE, we understand that during these critical times you’re busy dealing with outages, storm damage, uprooted trees, and much more. Follow these simple guidelines to streamline the process of submitting an emergency locate request through Remote Ticket Entry (RTE).

A small house destroyed by a tree blown by tornado.

 

1: Provide accurate information.

You are the responsible party for the dig number created so furnish your specific contact details. If your emergency locate request ticket requires an amendment, retransmit will go directly to the person who submitted the ticket.

2: Have all required data.

If information is missing when you attempt to submit an emergency locate request, it will slow down the process. Know answers to mandatory fields like site address, work type and specific marking instructions; and add as much detail as possible.

3: Specify your dig time frame.

Not all emergency locate requests require an immediate response. In cases where digging does not need to start the same day, excavators can indicate the date and time that they plan to begin. Using key words in the banner line help members quickly differentiate the type of emergency locate request.

4: Respond promptly.Emergency Locate Request-RTE

JULIE representatives may need to reach out to you as the person submitting the ticket, so please answer your phone or reply to our emails or Message Center notes in a timely manner.

Being prepared and following these few simple steps can speed up the RTE emergency locate request process and allows us to work together to ensure everyone’s safety.

 

Safe Digging Tip:Always contact JULIE before you dig to have utility lines on your job site located for free by our members. Valuable utility lines may be buried just beneath the surface and hitting one could disrupt critical services, cause serious harm to you or your crew, and result in costly repairs and fines.