Designate where you plan to dig on your property by pre-marking the area and communicate that information to JULIE. You may provide a clear and concise verbal or written description of your specific dig area when you submit your locate request to JULIE. Alternatively, you may physically identify the proposed excavation site using white paint, stakes or flags. Both methods indicate to underground utility line locators where they should focus on marking.
While the law requires you contact JULIE at least 3 days before you plan to start digging, don’t submit a locate request
for work that’s more than 10 days in the future. View our handy locate request calendar that makes planning simple. Weekends and holidays are not considered days when scheduling, so be sure to check out the
list of holidays here.
Once you submit a locate request, you’ll receive a ticket with a dig number, list of utility companies that were notified of your planned digging project, and the date and time underground utility lines should be marked or cleared in the area where you plan to dig.
Before putting a shovel in the ground, check JULIE’s Positive Response System using your dig number to confirm all utility companies on your locate request have replied. When all your responses are in, you’ll know that your property has been marked or cleared, and whether it’s legal to move forward with your project. Never dig before the date and time listed on your ticket and until all underground utility lines have been marked or cleared.
JULIE personnel are not locators and will not visit your property. Each underground utility company is responsible for marking its own lines.
Always use caution when digging. To be safe, dig at least 18 inches away from where underground utility lines are marked. If you must dig more closely, dig by hand with extra care. Contact the underground utility company, as well as JULIE, if you think you have struck or damaged an underground utility line. Never try to repair it yourself. In case of an emergency such as leaking gas or a cut electric cable, call 911 immediately.
Click here to learn more about the benefits of our Remote Ticket Entry process.
Verify ticket responses before digging!